THE LONDON DRIVING SCHOOL TERMS & CONDITIONS
To avoid any misunderstandings here are our pupil’s terms and conditions:
The London Driving School Instructors
At The London Driving School we ensure that;
– The London Driving School instructors will provide the pupil with a dual controlled car in a clean and roadworthy condition.
– All The London Driving School instructors will represent themselves in a professional manner and be smart in appearance.
– The London Driving has a strict no smoking policy.
– The London Driving School driving instructors will abide by an equal opportunity policy and will not discriminate against race, colour, creed, gender or sexual orientation etc.
Your London Driving School instructor is entitled to withdraw their car for the usage of your test, should they feel you are not ready, to take your driving test. Your London Driving School instructor will always give you a minimum of 5 working days notice providing you haven’t come to the instructor at short notice (less than 5 working days).
Very occasionally instructors can become ill at short notice. In the event that this happens, we will endeavour to find you another instructor, but cannot guarantee anything at such short notice.
In the event, the instructor’s car is not road worthy for your driving test. The London Driving School will do utmost most to find you a like for like vehicle. However, we cannot guarantee an identical vehicle.
If the DVSA examiner has declined to go out on test in your instructor’s car because it’s not roadworthy for any reason such as a nail in tyre or brake light not working, The London Driving School will pay for your a replacement test.
Payments To Your Driving Instructor
Any block bookings paid to the instructor direct by cash or bank transfer is so solely between the pupil and the instructor. In the unlikely event you are unhappy or need help resolving an issue, you can contact the London Driving School office and we will try to help resolve the situation.
Like with any type of cash purchase; be it from a shop or your driving instructor, you are entitled to ask for a receipt. Please ensure you ask for a receipt on the day of paying cash to the instructor. You must inform us immediately after the lesson if you haven’t obtained a receipt and you would like one.
We cannot be held accountable for any cash/ban transfer payments made to your London Driving School instructor. The safest and most secure way to protect your money is by paying The London Driving School by bank transfer or through PayPal.
If you are experiencing difficulty with a cash/bank transfer refund from your instructor, The London Driving School will try to assist on your behalf. In the event we can’t recover your money we may refer you to the following so you can report and make a claim against your allocated instructor:
- Citizens advice: www.citizensadvice.org.uk/law-and-courts/legal-system/taking-legal-action/small-claims/small-claims/
- Money Claim online: https://www.moneyclaim.gov.uk/web/mcol/welcome
- DVSA: https://www.gov.uk/complain-about-a-driving-instructor
If you have paid your driving instructor by cash or bank transfer then your complaint should be against your instructor who is self-employed.
If you have paid The London Driving School, then your money is protected and you will receive a refund/part refund depending on the complaint and how many hours are still outstanding.
First-time offers are available to new pupils joining The London Driving School, you may only take one of these offers and they cannot be used in conjunction with other offers.
Our Cancellation Policy
All students are required to give a minimum of 24 hours notice to your instructor should you wish to cancel a lesson. Anything less than 24 hours then your instructor is entitled to charge you the normal lesson rate or the prorated amount if it’s a block booking which includes the discount.
It is your responsibility to present with your valid UK provisional driving license prior to the start of your first driving lesson. Failure to do so entitles the instructor to cancel any lessons you have booked within 24 hours and you may be charged.
The London Driving School will not be responsible for lesson/test cancellation due to mechanical breakdown or other emergencies such as illness/bereavement. We will ensure to find a replacement vehicle/instructor as soon as possible but this is not guaranteed.
Offers & Price Changes
The London Driving School is entitled to change driving tuition offers and prices at any time. Lesson prices may be subject to change depending on location and whether you learn in an automatic or manual vehicle.
Any pre-payments are honoured at the time in which they were purchased, but the first lesson must be taken within a 6 month period from the date of purchase.
Use of Personal Information
The London Driving School uphold and are in accordance with the Data Protection Act (1998).
Limitations & Liability
The London Driving School and our driving instructors are not liable to you (the pupil) for any loss or damage caused relating to any business interests such as lost profits, lost earnings, loss of opportunity/business or business interruption, including in no event liable for negligence or breach of statutory duty.
All of the content provided on this website (www.thelondondrivingschool.com) such as information, logos and images relating to The London Driving School as a company and the products/services provided The London Driving School, are displayed without any representation of a warranty being made, whether it be implied warranties of satisfactory quality, fitness for a particular purpose, compatibility, non-infringement, accuracy and security. For what has been permitted by law exclusion of all terms and warranties are applied whether directly or indirectly.
The London driving School does not represent the information provided being error-free and is not liable for any viruses or malware that the server may transmit between devices/users.
Mechanical Fault to the car or physical damage to the car within a lesson
In the event that the instructors teaching vehicle has a mechanical fault during the lesson, which could not be prevented, our The London Driving School instructor will pass the remaining time left on your next lesson. If this is not possible, they will offer a refund for the remaining minutes owed.
In the event that the instructors teaching vehicle is damaged due to driver error from the pupil, any time spent resolving the issue will count as the pupil’s lesson time.
For example: if the pupil hits the kerb on a road and damages the alloy/punctures a tyre, the pupil will lose any remaining minutes it takes to change the tyre. The instructor will not charge the pupil for the damages – only lesson time may be lost.